We are licensed and insured. We carry insurance for our employees and for the work that we do in your home. Many homeowners are not aware of their potential personal liability for work related injury and social security taxes for independent home service workers.
Our staff members are carefully selected and are personally interviewed and trained.
We take care of these hassles for you, so you can spend time doing more important things.
Most of our customers are not home during our cleaning. They provide us with a key and an alarm code if necessary. If you prefer to be home and let the cleaners in we will provide you with an approximate time that the cleaners will be there within a three hour window-i.e. 8:00 am to 11:00 am or 11:30 am to 2:00 pm.
We will do our best to schedule you at the time of day that works for you.
If we are unable to access your home for a scheduled cleaning you will be assessed a lock-out/re-schedule charge of $40.00.
Your key will be coded and stored with a "double-blind" system in a locked key storage box. The day of your scheduled cleaning, your key is matched to your cleaning ticket. At the the end of the day, the team leader returns all keys and we place them back into the secured storage box. Your key is stored with only a code and never your name or address.
If it is necessary to cancel or reschedule your cleaning day, we require a 48 hour notice, otherwise there is a $30 cancellation/reschedule fee.
With our satisfaction GUARANTEE, if you are not satisfied with your cleaning, please contact us within 24 hours so that we can make arrangements to re-clean whatever is in question at no additional charge.
Our staff is trained to take the utmost care while cleaning your home. However, accidents happen. If something in your home is damaged by one of our employees, we will make every effort to repair or replace the item. Insurance claims will be filed when appropriate. Please notify us within 48 hours of the cleaning date should an accident occur. The most tragic loss is damaging something irreplaceable. Be safe rather than sorry with such items, please store them on cleaning day.
True Cleaning Services is not responsible for damage due to faulty and/or improper installation of any item including blinds, pictures, curtain rods, etc. All surfaces are assumed sealed and ready to clean without causing harm.
In order to get the best cleaning, we do recommend that you pick up any clothing/toys on the floor and that you do not leave your dressers, counters, etc. piled up with too much clutter. We can always clean more thoroughly when we don't have to wade through clutter.
There is no contract to sign. Payment is due when our services are performed.
We accept all forms of payments: cash, checks (only with recurring services), credit cards (3% convenience fee) and Venmo.
Cash and checks can be left in a sealed envelope (provided by us) on the kitchen counter.
If your scheduled cleaning falls on a holiday that True Cleaning Services observes, we will contact you to reschedule your cleaning. We do not clean on the following days: